This app provides a platform for Grundfos customers and Associated Service Partners to seamlessly interact on their Service requirements.
As a Grundfos Customer, you can
- Create a Service or Installation request
- Maintain your inventory of pumps to quickly raise a service call
- Identify the Service Partner nearest to you, to attend the request
- Keep tab and be notified on the progress of your Service handling
- Interact with the Service Partner/Service Engineer
- Rate the service and provide feedback
As a Service Partner, you can
- Maintain your team of Service Engineers, and assign Service requests
- Interface with the Customer – call, respond back on the requests
- Be notified on all discussions between Service Engineer and Customer
- Search issues, monitor Assigned/Active issues
- Interact with Grundfos Services team